FAQs
Have a question about our fragrances, an order, or shipping? Browse the answers below, or reach out to us anytime at our contact page and we'll be happy to help.
What shipping methods are available?
We ship every order via Leopards Courier, and offer free shipping on all orders across Pakistan with no minimum order value. We currently deliver within Pakistan only.
How long will it take to get my package?
Orders are processed within 1–3 business days, then delivered within 2–4 business days depending on your location. In total, expect your order in about 3–7 business days from confirmation. You'll receive a tracking number by email or WhatsApp once your order ships.
Do you ship internationally?
Not yet — we currently ship within Pakistan only. If international shipping becomes available, we'll update this page.
What payment methods are accepted?
We accept Cash on Delivery (COD), debit/credit cards, and mobile wallets including JazzCash and Easypaisa.
Is buying online safe?
Yes. All online payments are processed securely through Shopify's payment infrastructure, and we never store your card details. If anything about your order doesn't feel right, our team is reachable directly by phone, WhatsApp, or email.
What is your return policy?
You can request a return or exchange within 3 days of delivery, as long as the bottle is less than 10% used and the original packaging is intact. If your item arrives damaged, defective, or incorrect, we cover the return shipping and arrange a free replacement or full refund. See our full Refund Policy for details.